We stand by the quality of our Silkiss Satin products. If you are not fully satisfied with your purchase, you can request a return or exchange within 14 days of receipt. Items must be unused, in their original packaging, and accompanied by proof of purchase. Refunds will be processed within 5-7 business days after we receive the returned item. Shipping fees are non-refundable. If your item arrives damaged or defective, please contact us immediately for a replacement.